Outdoor Hotspot FAQ

Can I use a different antenna with the Outdoor Hotspot?

Yes, you can. Please check the antenna connections guide for more information on the necessary adapters, connection types and setup.

Can I add 4G connectivity to the Outdoor Hotspot?

You can add an optional 4G module to the outdoor hotspot, this is a module that is simple to install when you receive your hotspot. We have an LTE Config page that guides you through the setup process for this module.

Do I have to add 4G Connectivity and Does 4G increase earnings?

No, the 4G module is an optional extra. By standard, the outdoor hotspot has both Ethernet and WiFi connectivity.

A 4G connection does not increase your HNT earnings.

Does the 4G Module require a SIM card?

Yes, you will need to sign up for a data plan with a mobile network. You can find more details about seeing up 4G with the outdoor gateway on the LTE Config page.

We recommend this as it is typically cheaper to sign up to a local plan than the worldwide sims we could ship with it.

How much internet data per month does the Hotspot use?

Currently, we are roughly estimating 30-50GB per month so recommend a 50GB plan when using 4G.

The actual usage may be slightly less or more and will be something we up-date over time as we start measuring more units.

Once all hotspots become "light hotspots" this data usage will reduce.

What antenna is included with the Hotspot?

For the outdoor hotspot, we are including a 3dBi glass fiber antenna. This antenna, and upgraded ones, can be purchased separately from our website.

Does the Wi-Fi module have an external antenna?

Yes, we include a white N-type WiFi antenna with the outdoor hotspot. This screws to the connector on the bottom of the case, next to the ethernet input gland.

How long does it take for my Hotspot to sync with the network?

This can vary depending on your internet connection speed. However, in our testing, it takes approximately 24-48 hours for the initial synchronisation to be completed.

I have an issue but it is not listed here?

If your issues cannot be resolved with information from this FAQs page or the troubleshooting page then please email sales@nebra.com and include the following information:

  • Model of unit?

  • Mac address of the unit (Shown as ETH on sticker)?

  • Frequency of the unit (Shown as Freq on sticker)?

  • How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular)?

  • How are you powering the unit? (PoE, Nebra power supply, third party adaptor)

    If the issue relates to the initial setup of the hotspot, please also include:

  • What make & model of the phone are you using?

  • What version of the Helium App are you using?

  • Do you have any screenshots of any error codes?

Alternatively, you can get in touch using any of the methods listed on our support page and we'll work on resolving your issue.

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