Need help setting up your Nebra Hotspot Miners? Have questions about your order? See below for the various ways you can get in contact with our team...


Before going anywhere else, we would highly recommend visiting our FAQs page as we have already answered some of the most frequently asked questions there which may provide what you need to know without you having to wait for a reply! We also have FAQ pages specifically for our indoor and outdoor miners.

Product guides

We have a huge amount of guides and information available on this website including how to set up your indoor and outdoor miners and much more. It is worth having a browse around and using the search function in the menu as you may find that we have already created a tutorial to help you.

Order information

For information about your order, and assuming you ordered directly from our shop and not from one of our distributors, we recommend first taking a look at our order information page. If you still can't find the information you are looking for then please contact us directly via email to


Found an error with our documentation? Think we've missed some information? Or you just already have a GitHub account and don't want to sign up for a new service?

No problem at all - just open an issue on our Nebra Helium Guides GitHub repository.


You can also email us at This email is connected to our support ticketing system and our support staff will aim to reply to your requests as quickly as we can.

If you are suffering with an issue with your hotspot, it helps if you can include the following information:

  • Model of unit:
  • Mac address of the unit (Shown as ETH on sticker):
  • Frequency of the unit (Shown as Freq on sticker):
  • How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular):
  • How are you powering the unit? (Included adaptor, POE, Third party adaptor): If the issue relates to
  • initial setup of the hotspot:
  • What make & model of phone are you using?
  • What version of the Helium App are you using?
  • Do you have any screenshots of any error codes?

Social media

You can find us on social media at the following links. We do our best to respond to questions on social media however please bear in mind these aren't recommended channels for general or technical customer support:

Generic Helium questions

If you have generic questions about Helium, LongFi, the Helium blockchain, HNT or similar then we recommend you have a look at the Helium website, the Helium developer documentation or visit the Helium discord server where you will find lots of very helpful community members and Helium staff.

Last modified 25/03/2022 14:17

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