Local Diagnostics

The local diagnostic page is a webpage that is hosted on your hotspot. It can only be accessed by you or anyone located on your private local network using either Ethernet or Wi-Fi. The diagnostic webpage will give you access to information about your hotspot such as the health and status of the device. It can also be used to troubleshoot any issues and access some premium features when subscribed to our Nebra dashboard.

Accessing Local Diagnostic Page

To access the local diagnostic page you will need to either identify your local IP address of your hotspot or identify the hostname of the hotspot. You can find your local IP address by using your router's admin page (Typically can be accessed by typing into a web browser, but not all routers are the same, for more details regarding your specific router, please the manufactures webpage).

You can typically do all of these steps on a mobile device, laptop, or desktop. Once you have identified the IP address of your unit, you will be able to access a page by typing in the address in your web browser.

If you can indentify the hostname of your device then you can type in the hostname in the web browser followed by .local i.e. Nebra-ABCD123.local

Login Page

When the diagnostic page loads you will be promoted to enter a password to login to your local Diagnostic page on your hotspot. If this is the first time logging in to the page then a default password has already been configured for you. The default password for the login page will be the Ethernet MAC address of your hotspot i.e A0:B1:C2:D3:E4:F5 You can find the Ethernet MAC address or your device by looking at your Internet router device information page. 

The password will have to be entered using CAPITOL letters and without the colon in between i.e A0B1C2D3E4F5

Device Information

Indoor Hotspot

IP diagnostics

Outdoor Hotspot

Firmware Version - This will tell you which version of the Nebra Firmware (Software) is running on your hotspot. By default, the Firmware will automatically update to the latest version when available or a new version has been released.

If you have premium firmware this will show in the Firmware version as "Premium"

Variant - This will tell you which model of Hotspot you currently have and is accessing through the local diagnostic page. This can be useful when you are managing a fleet of devices with various indoor and outdoor units.

Hardware Serial Number - A unique serial number that can be used to identify your device and register it with our Nebra Dashboard.

Hostname - The name of your hotspot on your local private network. You can use this name to access your device instead of using your IP address. This will also be useful when you are looking for devices on your local network.

Local IP Address - This is the IP address of your hotspot that can be accessed by yourself or other devices that are connected to your network. This cannot be accessed externally. This IP address can be used to access the local diagnostic page but could also change from time to time.

WAN IP Address - This is the external IP address that will be used to access internet services. Your hotspot will use this to connect to the Helium network to exchange information. Firmware updates will also occur over the internet using this address.

Ethernet MAC Address - This is a unique device address for your hotspot Ethernet adaptor. It can be used to onboard your device to the Nebra dashboard.

WiFi MAC Address - This is a unique device address for your hotspot's Wi-Fi adaptor. 

Modem Detected (Outdoor Only) - Check if the Cellular LTE module is recognised by your hotspot. If it is showing as False, turn off the hotspot and reseat the LTE module. Please note the Outdoor unit doesn't comes with LTE module pre-installed, it will show False as default.

Bluetooth Detected - This indicates if Bluetooth is connected.

CPU Usage - This shows the health status of the core CPU on your hotspot. The colour will show the overall load of the CPU with Low (Green), Medium (Orange) and High (Red).

CPU Temperature - This shows the temperature of the CPU on your hotspot. The colour will indicate whether the temperate is Low (Green), Medium (Orange) or High (Red). If the temperature is high then this may indicate an issue with cooling.

RAM Usage - RAM is the amount of memory that is available on the device. It will show the current memory usage and the maximum available memory.

Disk Usage - Your hotspot device will use either eMMC data storage or a microSD card. Disk usage will show you the status of how full the device storage is.


The information displayed on this page is specifically related to the Helium network. This can be useful for diagnosing the status of your hotspot on the Helium network and troubleshooting any issues.

Helium Status - Indicates the overall status of your device connected to the Helium network.

Hotspot Name - This is the animal name of your device of how it shows on the Helium network. You can use this to find your device in the Helium Explorer or when troubleshooting with our support team.

Helium Address - This is a unique address that identifies your hotspot on the Helium network. You can use this address to transfer ownership to another person.

Explorer Link - Click the link to view your hotspot in the Helium Explorer.

Frequency - This shows the frequency plan your hotspot is using. It will show 470/ 868 or 915 based on the region the hotspot is operating in.

Region Plan - Shows the exact frequency your hotspot is using i.e. EU868, US902-928 etc

Radio Operational - Checks if the concentrator module is recognised by your hotspot. If it is showing False, you should turn off the hotspot and reseat the module. Contact us if the problem persists.

ECC Detected - Shows True if your secure chip is detected. If it shows as false, check the hardware, and reseat components. If the problem persists, contact us at support.

The Things Network 

Coming Soon!


Coming Soon!

Mysterium dVPN

Mysterium is now available on all Nebra hotspots and third-party hotspot running the Nebra Firmware. The MystNode allows you to earn even more with your hotspot by sharing your unused internet bandwidth to the Mysterium network in a safe and secure way. All you need to do is sign up to the MystNode and then register your device with the Nebra Dashboard. You will also need to subscribe for a Premium Subscription.

Only one MystNode can be used in one internet location.

For full details on how to get started follow this guide here - https://support.nebra.com/support/solutions/articles/24000085261-getting-started-with-mystnode

Device Configuration

Reboot - this will restart your device

Shutdown - this will shutdown the OS of your device, safely allowing you to remove the power cable

Reset to Factory Defaults - Resets your device settings back to the factory default settings

Update Device Hostname - you can change the hostname of your device to allow you to easily access and identify it on your local network.

Backup & Restore

Create a backup of your Hotspot settings. This will also include any settings for Mysterium and ThingsIX. Click Create Backup to download your backup file to your computer.

Your Helium private key cannot be backed up as this is embedded in the security chip

To restore your settings on your hotspot, simply click Choose File and locate the backup file that you have downloaded previously. Then click Restore from Backup.

Change Password

It is recommended that you change the default password of your device to something more memorable.

Note: the default password of your hotspot is the Ethernet MAC address all in upper case and without the colon.


If you need some extra help you can open a support ticket by clicking on Support in the menu. This will redirect you to our support page where you can also find further documentation and guides on all of our devices.


Log out from the local diagnostic page and return to the login page, where you can close the webpage in your browser.

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